Privacy Policy

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This Privacy Policy applies to all personal information collected by 3JMB Cleaning via the website located at https://www.3jmb.com.au.

1. What is “Personal Information”?

(a) Under the Privacy Act 1988 (Cth), "personal information" refers to information or an opinion about an identified individual or an individual who is reasonably identifiable:

• (i) whether the information or opinion is true or not; and
• (ii) whether the information or opinion is recorded in a material form or not.

(b) Information that does not identify you or cannot reasonably be linked to your identity is not considered "personal information" under this policy.

2. What information do we collect?

The type of personal information we collect depends on your interaction with our website. This may include:

• Name
• Phone number
• Email address
• Details of your enquiry or service request

3. How we collect your personal information?

• We collect personal information you provide through forms or inputs on our website.
• We also use cookies to track website usage and enhance your browsing experience. Cookies do not typically identify individuals personally.

4. Why we collect personal information?

• Our primary purpose in collecting personal information is to deliver high-quality service and support via our website.
• We may disclose personal information to trusted third-party service providers who assist in operating the website. Occasionally, our maintenance or support personnel may have access as part of their standard duties.
• By using our website, you consent to receiving direct marketing communications from us. These communications will only be sent where you would reasonably expect them based on your interaction with us. You may opt out of such communications at any time using the unsubscribe option provided.

5. Access and Correction

You have rights under Australian Privacy Principles 12 and 13 to access and correct your personal information. To requet access or updates to your personal data, please contact us at the details provided below.

6. Complaints and Concerns

If you have concerns or complaints about our handling of your personal information, please contact us. We will review your complaint, investigate as needed, and work with you to resolve the issue. If you remain unsatisfied, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).

7. Overseas Data Transfer

Your personal information may be shared with overseas service providers, including those in the United States (USA). While the USA has comparable data protection laws, these providers are not required to comply with the Australian Privacy Principles. 3JMB Cleaning is not liable for any breaches of these principles by overseas recipients.

8. Contact Us

For questions, access requests, complaints, or further information about our privacy practices, please contact: accounts@3jmb.com.au